As soon as we started suffering with customer service problems at work, I gathered my team together for a meeting. We talked about every aspect of our business, including troubles with our phone system. We realized that a lot of our customers were upset at our lack of response on the phone, so we started working on installing a new phone system. We decided to go with a new and improved system that had a much better reliability track record. This blog is dedicated to teaching business owners about different phone systems, so that they can keep customers happy and informed.